Trends in AI for CRM

Salesforce’s 2024 report uncovers how AI is reshaping work, data use, and customer expectations across industries.

Key insights include:

86% of IT leaders expect AI to soon play a central role in decision-making
Trust, security, and data quality remain top concerns
Generative AI is unlocking new productivity, but human oversight is vital

Explore the full report to see where AI is heading — and how your business can lead the change.

7061-Trends of AI

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