Magic Quadrant for the CRM Customer Engagement Center

Gartner® named Salesforce a Leader for the 16th Time in a row in this year’s Magic Quadrant™ for the CRM Customer Engagement Centre. In the full report, see how Gartner® evaluated and recognised Salesforce and ten other vendors, and learn:

  • Why Salesforce was named a Leader
  • Why Salesforce was placed highest for its ability to execute
  • Insights into the state of CRM Customer Engagement Centres today
7446-En/de-How to Buy a Digital Adoption Platform: Nexthink Adopt

Gartner, Magic Quadrant for the CRM Customer Engagement Center 27 October 2025, By Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce. GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

Scroll to Top